Process for Commercial Fire Restoration

6/1/2020 (Permalink)

We are fast responders to any size disaster!

How to prepare for commercial fire damage in Atlanta 

Preparing for a fire is not something that most Atlanta residents plan for. When it comes to commercial fire damage multiple units are likely to be affected. The best way to plan for a fire is to communicate with the property manager on what the best steps are when a fire occurs. SERVPRO offers a free service called an ERP (Emergency ready plan) for all of the Atlanta commercial buildings. It is most likely that your property manager knows who to call and where all the main shut off valves are located. SERVPRO of South Cobb wants to ensure the safety of all residents in a fire. If you hear a fire alarm or smell smoke the best thing to do is to leave the premises as quickly as possible. 

The difference between restoring vs. replacing

 At SERVPRO we know that residents have roughly 48 hours to make a decision on how they can best handle the fire loss situation. We suggest that if a fire happens that you call us as quickly as possible to ensure that your belongings are safe. When we arrive at a fire damage job we will provide smoke and soot removal. As well, we will take your Atlanta apartment contents to restore them back to preloss conditions if possible. Not all contents that are lost in a fire are restorable but we promise to always try our best and remove any smoke and soot from your furniture.

What an Atlanta Resident should expect from us after fire damage occurs 

We always respond quickly

One Hour: Within an hour of contacting SERVPRO you can guarantee that you will receive a call back from one of our highly trained office staff to fully understand how we can best respond to your fire damage. 

Four Hours: Within four hours of loss notification, there will be a crew on-site at your property. We want you to be aware that in larger commercial fire losses there might be other restoration companies looking for work. We are typically the first responder but if you have to question, make sure you ask your property manager who they called. 

Eight Hours: Within eight hours of on-site arrival, certified technicians will be working on both the fire and water damage loss at your property. When there is a fire there is likely always going to be a water loss as well because the Atlanta Fire Department has to put out the fire with water and other agents. We will start to scope out your property and see if any windows need to be boarded or if we can effectively remove anything that is salvageable. 

The following day:  The following day you can expect a project manager to come with a larger crew to ensure that we are removing all of the damaged materials that are not salvageable. During this period we will also start scoping the site in seeing what we will efficiently dry, clean, restore, and deodorize. 

Detailed Explanation: A trained IICRC certified technician will walk you through the job process step-by-step. Our goal is to make sure that all parties that are affected by fire damage have their questions answered. We will be explaining what to expect during the fire restoration process and the anticipated outcome. Fire damage is going to take some time; we will work with your insurance company to make sure that you are properly taken care of. All of our SERVPRO staff has been trained to give highly detailed estimates to ensure the most out of your fire loss.  We then use restoration techniques to put your home back to normal in the told time frame.

Final Walk-through: After the work has been completed, a final walk-through will be conducted with the same team that you met when that initial call occurred. We want our customers to be satisfied with the work that we provide. 

If you have any questions or concerns during or after a fire loss please reach out to a staff member at SERVPRO of South Cobb at (770) 739-2355. We are available 24/7 and stand behind our name with integrity.